Shapermint's live chat bot saves its customer service during COVID-19

Shapermint’s investment in an automated chat bot allowed it to answer basic questions and automate 70% of customer chats, so it did not have to hire more staff during its sales boom.

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5 Customer Service Chatbots: Do I Need Them?

GetJenny on LinkedIn: Customer Service Chatbot Saves 330 Hours per Month

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Customer Support Chatbots: Easier & More Effective Than You Think - ActiveState

Seven retailers that use live chat to improve customer service

Direct Relief's chatbot helps organizations quickly offer help

Articles - COVID-19 & Tech - Library Guides at Ngee Ann Polytechnic

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