IN THE past 12 months Mark Rumsey o f David Deane R eal Estate h as sold $42 million worth of property. And n ow he’s been crowned Queensland Agent of the Year at the 10th annual Australasian Real Estate Results Awards (ARERAs), held at the Sydney Hilton Hotel on February 1. Mr Rumsey said he enjoyed the challenge of balancing high turnover with
excellent customer service. “Client for life is the mentality that runs right throughout this office because when you’re in a high-turnover business you can never underestimate the value of building a good connection with the customer,” Mr Rumsey said. He added that while a great deal of the properties he presently sells are new builds to first home buyers, many others were return
clients from as long as 15 years ago. Part of the criteria for winning an ARERA is the agent’s rating on the website ratemyagent.com.au. That website reports Mr Rumsey has sold $42 million worth of property in the past months – $35 million as lead agent – and has a 100 per cent customer satisfaction rating
